Shipping Policy

1. Flat-rate shipping — the price you see is the price you pay

Manna Fund charges a flat shipping rate based on the merchandise subtotal of your order. The rate is shown to you in your cart and again at checkout before you pay, and it does not change after you place your order. We do not add handling fees, fuel surcharges, residential surcharges, oversize fees, or any other shipping-related charge at any point.

This flat rate is a price set by Manna Fund, not a quote, estimate, or pass-through of what a carrier charges. Depending on the size, weight, and destination of your order, the flat rate may be more or less than what the shipment actually costs us. Any difference is absorbed by Manna Fund and is never billed to you.

2. Current flat rates

The merchandise subtotal is the total price of the products in your cart, before shipping, tax, and any optional tip. Rates apply to standard ground delivery within the areas we currently serve. If we change these rates, the change applies only to orders placed after the change is published here and shown at checkout.

Shipping charges are subject to applicable Colorado sales tax. Any tax due is calculated and shown to you at checkout before you pay.

3. Who ships your order

Manna Fund is the merchant of record for your order. Products are picked, packed, and shipped directly to you by our distribution partner on Manna Fund's behalf, using national carriers. Because our distribution partner prints the carrier label at the time your order is packed, neither you nor Manna Fund receives a carrier-generated shipping cost at checkout. This is precisely why we charge a fixed, published flat rate rather than a live carrier quote: your shipping charge is fully known and disclosed to you before you pay, regardless of what the shipment later costs us.

4. Order cutoff and processing time

Orders received before 9:00 AM Mountain Time on a business day are typically released to our distribution partner the same day. Orders received after 9:00 AM, or on a weekend or bank holiday, are typically released the next business day. Once released, orders generally ship within one to two business days.

5. Delivery timing

Standard ground delivery typically arrives within two to six business days after the package ships, depending on your distance from our distribution center. Delivery windows shown by the carrier are estimates provided by the carrier, not guarantees by Manna Fund. Weather, carrier delays, and holiday volume can extend transit time.

6. Tracking

When your order ships, we email you the carrier tracking number for each package. An order may ship in more than one package; you'll receive tracking for every package. You can also contact us any time through our support page for a tracking update.

7. Where we ship

We currently sell and ship only within the State of Colorado. We do not ship to PO boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories, or international destinations, and we do not accept orders from purchasers outside Colorado. Each state has its own charitable solicitation and fundraising rules, and we are limiting sales to Colorado while we evaluate those requirements before expanding. If you place an order to an address we cannot serve, we will contact you and refund the order in full.

8. Items that can't be fulfilled

If an item you ordered is unavailable when your order is packed, we omit it from your shipment and refund the product price you paid for that item. We do not substitute products. Because the shipping charge is a flat rate for the order rather than a per-item charge, shipping is not refunded when a single item is omitted. If your entire order cannot be fulfilled, we refund the order in full, including shipping and any tax charged on shipping.

9. Damaged, missing, or undelivered packages

Title and risk of loss pass to you upon delivery of the package to your address. Please report damaged, defective, or incorrect items within 72 hours of delivery through our support page. If tracking shows your package as delivered but you did not receive it, contact us and we will investigate with the carrier. Manna Fund may, at its discretion, refund or replace lost packages, and may ask for your cooperation with the carrier claim.

10. Returns

Because we ship consumable grocery products, we do not accept routine returns. Refunds and replacements are handled through the claims process described above and in our Consumer User Agreement.

11. Questions

Email support@mannafund.co or open a support ticket.