Order support

Having trouble with your order? We want to make it right.

Wrong product, missing item, or something that arrived damaged — tell us what happened below and our team will reach out as quickly as we can. Every order you place also supports a local fundraising campaign, so getting this right matters to us.

Step 1

Tell us what happened

Share your order number, tracking number, and a short description.

Step 2

Add photos

Photos of damaged or incorrect items help us file your claim the same day.

Step 3

We follow up

A real person reviews your ticket and emails you, usually within one business day.

Before you start: please report damaged or incorrect items within 72 hours of delivery — that's the window we need to resolve a claim with our distribution partner. Refunds cover the product price of affected items; shipping charges and taxes are final. We don't accept routine returns on grocery items.

Your information

First name *Last name *Email *We'll reply here.PhoneOptional — only if you'd prefer a call.

Your order

Order number *On your confirmation email, e.g. #1042.Tracking number *From your shipping email.Delivery dateWhen the package arrived, if it did.How many items affected?

What went wrongIssue type *Which item(s)?Product names as they appear on your order.Tell us what happened *The more detail, the faster we can fix it.What would make this right?

Photos (strongly recommended)

Up to 6 images, 8 MB each. Include the item, the damage, and the shipping label if you can.

Choose photos

By submitting this support ticket I confirm the information is accurate and I agree to the Manna Fund Consumer User Agreement, including its refund, shipping, and claims terms. I understand Manna Fund may contact me and use my photos to resolve this claim with our distribution and shipping partners.

We'll email you a ticket number right away. Typical first reply: one business day.